Privacy Policy

1. Overview and Scope

This Privacy Policy describes how Barkshire Pet Goods LLC ("Barkshire Pet Goods," "we," "us," or "our") collects, uses, protects, and discloses personal information when you visit our website at barkshirepet.buzz (the "Site"), purchase our handcrafted pet products, or otherwise interact with our customer support.

By using our Site and purchasing our products, you consent to the data practices described in this Privacy Policy. If you do not agree with any terms outlined herein, please discontinue using our Site.

2. Information We Collect

We collect several categories of information to process your orders, provide superior customer care, and fulfill legal requirements:

A. Information You Provide Directly to Us

• Contact Information: Full name, email address, telephone number, billing address, and shipping address.
• Order & Transaction Details: Products purchased, order totals, date and time of transactions, gift messages, and delivery preferences.
• Customer Communications: Inquiries submitted via our contact forms, email messages sent to customer support, or product reviews left on our website.

B. Payment Information & Stripe Processing

When you complete a purchase, your payment transaction is executed directly through Stripe's secure tokenized payment infrastructure. The payment details collected (credit card number, expiration date, security code, and postal billing code) are transmitted under end-to-end 256-bit SSL encryption directly to Stripe.

Barkshire Pet Goods only receives confirmation of payment authorization, the last four digits of your payment card, card brand, and associated billing address for verification, invoicing, and tax accounting.

C. Automatically Collected Device & Usage Information

• Technical Data: Internet Protocol (IP) address, browser type, operating system, device identifiers, and internet service provider.
• Interaction Data: Referring and exit pages, timestamps, pages viewed on our site, search queries, and duration of visits.
• Cookies and Local Storage: Essential session cookies used to preserve your shopping cart contents and discount codes.

3. How We Use Your Personal Information

We use your information strictly for legitimate commercial and business operations:

• Order Processing & Fulfillment: Processing transactions, packing artisan treats and cookie cutters, generating shipping labels, and sending delivery updates.
• Customer Support: Responding to inquiries, processing returns, managing cancellations, and providing product guidance.
• Fraud Prevention & Security: Detecting, preventing, and investigating unauthorized payments or fraudulent activities in partnership with Stripe Radar.
• Legal & Tax Compliance: Maintaining accounting records, calculating state sales taxes, and complying with applicable federal, state, and local US laws.
• Marketing (Opt-in Only): Sending periodic newsletters, exclusive recipe releases, and promotional discounts where you have affirmatively subscribed. You may opt out at any time.

4. Sharing and Disclosure of Personal Information

We never sell, rent, or trade your personal information to third parties for monetary compensation.

We only share necessary information with trusted service providers under strict data protection agreements:

• Payment Processors: Stripe, Inc. for secure payment authorization, fraud screening, and chargeback resolution.
• Shipping Carriers: United States Postal Service (USPS), United Parcel Service (UPS), and FedEx to deliver your orders.
• Cloud & Web Hosting: Secure cloud infrastructure providers hosting our website database and web servers.
• Legal Requirements: Law enforcement or governmental authorities only if required by a valid subpoena, court order, or applicable legal obligation.

5. Your Rights Under US Privacy Laws (CCPA / CPRA & State Regulations)

If you are a resident of California, Virginia, Colorado, Connecticut, Washington, or other US states with consumer data privacy protections, you enjoy specific legal rights regarding your personal data:

• Right to Know / Access: You may request disclosure of the specific pieces of personal information we have collected about you over the past 12 months.
• Right to Deletion: You may request the permanent deletion of your personal information, subject to statutory exceptions (such as retaining records for completed sales tax compliance).
• Right to Correction: You may request corrections to inaccurate personal details stored in our database.
• Right to Opt-Out of Sale / Sharing: We do not sell your personal information. If we ever implement cross-context behavioral advertising, you will have an unrestricted right to opt out.
• Non-Discrimination: We will never deny services, charge different prices, or provide a differing quality of products because you exercised your privacy rights.

To exercise any of these rights, please contact us at info@barkshirepet.buzz
Mailing Address: 3612 E 46th St, Kansas City, MO 64130 | Phone: (816) 223-3964 with the subject line *"Consumer Privacy Request"*. We will verify and process your request within 45 calendar days.

6. Data Security and Retention

We employ robust administrative, technical, and physical safeguards designed to prevent accidental loss, unauthorized access, destruction, or disclosure of your personal data. All network communications are encrypted via Transport Layer Security (TLS 1.3/HTTPS).

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy contractual warranty obligations, and comply with state and federal tax accounting statutes (typically up to 7 years for purchase invoicing).

7. Children's Online Privacy (COPPA Compliance)

Our website and products are directed exclusively to adults and pet parents aged 18 and older. We do not knowingly solicit or collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us immediately for immediate erasure.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect enhancements in our store practices, legislative changes, or payment gateway requirements. When updates occur, the "Effective Date" at the top of this page will be revised accordingly.

9. Contact Us & Data Controller Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our privacy compliance team: